Field Services
Why Choose Netfor for Field Service Management?
Vetted and Trained Field Service Technicians
Most of our technicians have been in the field for 10+ years. We know them and trust them, and so do our clients.
- Rigorous Onboarding: For new technicians, we conduct background checks and look for soft skills to ensure they are professional, reliable, and accurate.
- National Network: Wherever your locations may be, we have a qualified technician nearby.
Technology that Delivers
With the Netfor cloud-native platform, you know in real-time the progress of every engagement at every location.
- Deliverables Management: On-site, visual verification from the field service technicians confirming progress and completion so you can rest easy.
- National Network: Do you have thousands of locations? No sweat. We can service every location individually and provide you with one hassle-free invoice.
Honest
Communication
It’s a point of pride for us. We believe that honest communication fosters collaboration and is the foundation of every successful engagement.
- Transparent Pricing: We price all your service attributes into the bid and don’t nickel and dime for mileage or other upcharges.
- Scope of Work: Occasionally, we won’t or can’t fulfill the scope of work you’re looking for. We’ll let you know up front if or when that happens and then point you in the right direction.
Types of Field Service Work
Audio Visual (AV)
- Digital signage
- Speaker installations
- TV Mounts and installations
- Projector installations
Kiosk
- Outdoor kiosks (such as bill/pay kiosks)
- Indoor kiosk such as ones in malls where you can get directions to stores
- Status boards
- Kiosk tablets or ordering in stores
Printer
- Setting up and connecting to the network
Fiber Cabling
- Can provide, from our vendor, preterminated fiber cables and installation
- Testing
- installation
CCTV | Alarm
- Alarm Systems
- Security cameras (wifi, cat5/6, or coax connections)
- Contact door locks
Low-Volt Cabling
- Cat5, Cat6, coax cabling (warehouse or large/small businesses) and terminations
- Minor and minimal conduit installation
Server
- System hardware upgrades (ram, HD, cmos battery replacement)
Point of Sale
- Installation and testing
Desktop | Laptop
- Setup PCs including setting up network printer, running updates, and connecting to wifi
Networking
- Installation of routers, switches, firewalls, etc
Structured Cabling
- Entrance Facilities, Equipment Room, Backbone Cabling, Telecommunications Room, Horizontal Cabling, and Work Area.
Telecom | VOIP
- 66 blocks
- Toning analog lines
Field Service Savings Calculator
Our proprietary Calculator will help you determine the true costs of managing a field service team.
Our Process
At Netfor, we believe every successful organization runs on process. That’s why we spend so much time perfecting ours.
ASSESSMENT
We start by collaborating with you to determine your business needs and goals. After a thorough examination, we then chart a strategic roadmap to help you envision the steps and technologies required.
CLIENT ONBOARDING
We document every aspect of your business and deliver on it. Utilizing Agile methodology, your Netfor team and the Technical Account Manager (TAM) will establish deadlines and deliverables. We’ll also begin amassing the knowledge needed to manage your project successfully.
TECHNICIAN ONBOARDING
We start by collaborating with you to determine your business needs and goals. After a thorough examination, we then chart a strategic roadmap to help you envision the steps and technologies required.
CLIENT DELIGHT
In addition to real-time access to the status of your projects, you will also be in regular contact with your TAM. Depending on your preference, there will be weekly or monthly meetings to track progress and make corrections if needed. Once the project is up and running, we may scale meetings down to quarterly.
Field Services FAQs
What is Field Services?
Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, we rapidly deploy, expertly resolve issues, and notify you of completion using our advanced Deliverables Management technology.
What Areas Can Netfor Cover?
Our partners and technicians are standing by and ready to serve you in more than 6,000 locations worldwide. Netfor has you covered with tech support across the country, and around the globe.
What is The Quality Confirmation Program?
Our Quality Confirmation Program allows Netfor to build a comprehensive profile on each of our onsite resources. This results in high-quality talent on demand. Our process starts with a background check, confirming the potential resource has a clear history. We then confirm all relevant skills, work history, and certifications. Next, the technician is then assigned to a Netfor Field Services Coordinator (FSC) who performs an interview.
Whether it’s an evaluation of existing infrastructure or mapping out a new site. Netfor’s engineering team has you covered. Every Netfor engineer is a certified professional with years of industry-leading experience. This means you get quality on-site evaluations without excessive fees. Netfor provides simple solutions to all of your complex problems. You name the service, and we’ll provide the technician.
Solve Your Puzzle
Get ahold of a BPO expert who knows what direction to point you in.
Let’s start a conversation and see how Netfor can help. Please fill out the form, and a member of our team will be in touch soon. Thank you for your interest in Netfor!
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202 North Illinois St.
South Tower, 16th Floor
Indianapolis, IN 46204