See If Netfor Is A Fit
Find your TCO Cost Calculator results below.
It will help outline the expected operating costs and what it might be in working with Netfor. Whether or not we are a fit, we want what is best for your business. If you think Netfor might be a good fit for you, reach out below and check out our cost calculator!
Cost Item | Prospect Cost | Netfor Price |
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Service Desk Management & Team Lead | ||
Knowledge Management | ||
Phone Systems Licensing & Long Distance | ||
Internet Access | ||
Amortized IT Service Management Governance & Operations | ||
After Hours (delivered by outsourced partner) | ||
Total Service Desk |
How It Pays Working With Netfor
Netfor Interaction Management
All interactions come into and are managed in a single platform which is also tied into workforce management and scheduling. This will provide you with a simplified view and understanding of the types, sources and service levels delivered regardless of the channel.
Netfor IT Service Management Tooling Site Licence
IT service management framework and processes built into cloud based platform including incident. Request, Knowledge, Problem, Change, and Service Level Management.
Netfor Workforce Management and Optimization
Service desk agent staffing is systematically forecasted and managed based on several inputs including historical arrival patterns, seasonal arrival patterns and upcoming changes or events.
Netfor 24/7 Business Assurance
Dedicated team of supervisors and managers monitoring all business services and systems at Netfor 24/7/365 to provide business assurance and notifications and alerts when warranted.
Netfor Employee Engagement Program
Highly engaged team oriented workforce where employees are given a reason to invest their full heart and mind in their work. Focus is placed on employee engagement initiatives that yield real business results.
Netfor Dynamic Capacity Planning for Peak Seasons, Deployments and Events
With technical staff fielding over 1 Million calls a year, capacity exists across many functional teams to backfill, cross train and augments needs from one client to another without any implementation cost.
IT Service Management Best Practices
Improved service delivery and customer satisfaction. Reduced costs through improved utilization of resources. Greater visibility of IT costs and assets. Better management of business risk and service disruption or failure.
Our Difference is in Our People
We spend countless hours ensuring that our people are trained to represent your business appropriately
Technician Onboarding: After a client’s input concerning deliverables and work, we assign a technician near each location. Whether the technician is new or a regular, they all go through our Quality Confirmation Process to ensure they are skilled, professional, and reliable.
Client Delight: In addition to real-time access to the status of your projects, you will also be in regular contact with your TAM.
Does Your Total Cost Add Up?
After seeing your individual business’ total cost of ownership with Netfor, reach out and let us find a solution for your needs.