Call Center & Help Desk

Managed Solutions

The only adequate response to a complex problem is to use a multifaceted solution.

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First Call Resolution

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Years

One Step Ahead

Every Call Counts

You’re our top priority. So delivering your company world-class customer service is what matters most. With Netfor, you get a partner who is passionate about problem resolution, who is supported by a strong knowledge management program and operates more consistently. We offer managed, Tier one help desk support utilizing ITSM and ITIL-based frameworks. That means all technical requests from your customers are routed to one place. And there’s always a live person available and addressing every ticket.

You Deserve better, faster service.

Learn about Our world-class customer experience

Our Call Center solutions

A dedicated help desk system customized for your team
24/7/365 support model — providing help desk support day, night, and on weekends
A live person takes care of your needs and is trained in your company’s specific knowledge base.
Each caller gets the same positive help desk service each and every time.
Fast, enjoyable and consistent conversations are key.

Customer Service

Government Service

Appointment Scheduling

Public Transportation

Answering Service

Software Support

Agent Training

Because even the most skilled agents need encouragement and support, we focus on growing and managing our team by offering ongoing training opportunities. At Netfor we make formalized training and support a fixture of our on-boarding process by offering agents a dedicated resource for gaining knowledge, cultivating skills, and improving performance.

Better Agents, Happier Customers

Soft Skills

Every Netfor agent is trained to effectively open and close calls. Our proprietary training model has been continually developed over the past 25 years. Our agents avoid the most common telephone etiquette problems and bad habits, use industry leading techniques for transferring callers and putting them on hold, and expertly close the call to leave the customer with a positive impression.

contact solutions

Netfor offers a multi-channel managed contact solution designed around what you need answered, when you need it answered, and how you need it answered. Resolved the first time the way you want via phone, email, or chat.

client's Customer satisfaction

90%

Client Satisfaction

94%

Calls answered in less than 20 seconds

97%

A Customized Experience

We can customize any type of help desk support you need. Then we support that service around the clock.
24/7/365. At Netfor we create a world-class customer experience for business consumers and technology
users alike.

A dedicated help desk system customized for your team
24/7/365 support model — providing help desk support day, night, and on weekends
A live person takes care of your needs and is trained in your company’s specific knowledge base.
Each caller gets the same positive help desk service each and every time.
Fast, enjoyable and consistent conversations are key.

What People Say About Us

Client Testimonials

"Netfor has been a key part of the INBiz program. They helped develop processes to support the INBiz call center and worked diligently with our team to identify and capture knowledge to ensure consistency among agents. Netfor’s attention to customer service is terrific and keeps the service running smoothly, and their flexibility makes them a great partner."

Rebecca Longfellow

Director of Business and Information Services for Indiana Secretary of State

FAQ

Most frequent questions and answers

What Can I expect with netfor?

Netfor provides worry-free, 24/7/365 customer care for business consumers and technology users. With Netfor you get world-class call center and help desk support as well as order fulfillment and field services.

What is Netfor Technical Support?

Netfor offers outsourced, Tier one help desk support utilizing ITSM and ITIL-based frameworks. That means all technical requests from your customers are routed to one place. And there’s always a live person available and addressing each and every ticket. With U.S.-based agents in the heart of the Midwest, we combine the latest technology with the art of great customer service to keep our clients productive

government call centers?

Netfor can handle the calls that can be a nuisance to support teams for your state, county and local citizenry. Netfor walks callers through everything from login issues and password resets to creating
accounts, requesting services and filing reports.

What about average answer time?

At Netfor calls are answered in less than 20 seconds, and almost all constituent issues are resolved on the first interaction.

we work for you. where you need us, when you need us, How you need Us

Netfor’s services are fixed rate or hourly. We couple this with industry leading reports, making budget estimates a breeze. These projections apply to all of Netfor’s services, including the installation, life cycle management of servers, hardware, software, kiosks, digital signage, printers, desktops, and other various forms of technology. Plus, our managed service plans also give you full access to a team of IT engineers and help desk staff, all for one low rate.

Join Our Team

How Netfor will help you grow and succeed:

A launching point for your career and life goals.Gain experience in multiple industries, platforms, and software. Help you develop a career path as well as provide mentoring and training. Opportunities to work on special projects with our clients. Provide opportunities internally for advancement. Network you with the vibrant business community in Indianapolis. Expose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc.

Managed Services Simplified

Explore What We Are Doing Better

We’ve created customizable Managed Services, with seamless client support while removing the burden of first contact care. Our best clients rely on us to handle their help desk needs and utilize our field services team for support across the United States. We leverage our resources to help them constantly improve their knowledge and services. Let’s get your employees back to work quickly and provide world class experience for your customers.

At Netfor we use the business methodology of Client Success to ensure that our clients achieve their desired outcomes when using any Netfor service. What are you waiting for? Take the first step today.

We Are Here To Assist You

contact us today

Welcome to Netfor