FAQ
Most frequent questions and answers
Netfor provides worry-free, 24/7/365 customer care for business consumers and technology users. With Netfor you get world-class call center and help desk support as well as order fulfillment and field services.
Netfor offers outsourced, Tier one help desk support utilizing ITSM and ITIL-based frameworks. That means all technical requests from your customers are routed to one place. And there’s always a live person available and addressing each and every ticket. With U.S.-based agents in the heart of the Midwest, we combine the latest technology with the art of great customer service to keep our clients productive
Netfor can handle the calls that can be a nuisance to support teams for your state, county and local citizenry. Netfor walks callers through everything from login issues and password resets to creating
accounts, requesting services and filing reports.
At Netfor calls are answered in less than 20 seconds, and almost all constituent issues are resolved on the first interaction.