Companies looking to boost efficiency, cut costs, and concentrate on their main strengths often turn to...
Thought Leadership
Onshore Outsourcing: Balancing Cost and Quality in Customer Support
“Thank you for calling Customer Support … how may I help you?” What follows that question could lead to...
Game Changers: Netfor Teams up with Purdue’s Project Management Class
When Purdue sophomores Braden Smith and Fletcher Loyer aren’t helping the Boilermakers stay on top of the...
How To Improve First Call Resolution
What is First Call Resolution? First Call Resolution (FCR): The ability of an IT team to meet a...
Upcoming IoT Devices That Are Too Good To Be True
If you thought the smartphone turned your daily life upside-down, just wait for the transformation the...
Mastering Customer Service: Lessons From The Best
If one of the goals for your organization is to master customer service, a great way to start is to study...
How Netfor Transforms Common Processes in Truly Uncommon Ways
It’s not unusual for growing companies to follow their industry’s best practices. Adopting what trial and...
We Help Growing Companies Address the Issues Limiting Their Growth
We help growing companies address the issues limiting their growth Growing a company is never easy, and it’s...
Netfor’s Methodical Onboarding Allowed Quillo to Focus on Serving Users
Supporting the needs of people with intellectual and developmental disabilities is gratifying work, but it can…
6 Common Internal Help Desk Challenges and Their Impact
It’s common for companies to assume they know more about their products and services than anyone else, so it…
Q&A: Jerry Kerns on Netfor Culture, Industry Challenges, and Tracking Progress
This Q&A with Senior Vice President Jerry Kerns shares valuable insights to planning ahead in the world of tec…
Total Cost Of Ownership (TCO)
The More Netfor Services Clients, The More They Save And Grow Netfor’s relationship with new service desk...