Downtime today is more expensive, more frequent, and more impactful than ever. For many industries, downtime costs now climb beyond $1 million per hour. Simultaneously, cyberattacks overwhelmingly occur after traditional business hours, exploiting the gap between automated alerts and human response. In this always-on digital economy, organizations can no longer afford a “9-to-5” IT support … Continue reading What True 24/7 IT Support Looks Like and Why You Need It