When one of the United States’ largest business services franchisors approached Netfor, they knew they had a problem. With 4,500 stores to support, their existing “help desk” provider was costing them too much and delivering too little. In fact, they were overspending by an estimated $500,000 every single year. This is the story of how … Continue reading How Optimized Support Drove $2.5M in Savings for a Fortune 500 Franchise