Poor knowledge management costs Fortune 500 companies an estimated $31.5 billion annually due to ineffective knowledge sharing. Knowledge isn’t power until it’s effectively harnessed and put to work. For businesses managing complex IT help desks, customer service operations, and BPO (Business Process Outsourcing) services, knowledge management (KM) is the critical mechanism that transforms raw information … Continue reading From Chaos to Clarity: Redefining Knowledge Management for Better Customer Experience