Afraid your employees don’t understand the urgent nature of the riders’ calls you are currently supporting?
Worried you don’t have processes in place to train your customer service reps and arm them with the data and
knowledge needed to quickly and accurately answer calls?
Ashamed your team is providing poor customer service and unsure of how to properly document and organize
the content of calls coming into your call center?
We know what to do.
Netfor can take all your calls, 24 hours a day, 7 days a week, 365 days a year. If you’re overwhelmed with the
volume of calls coming in, we can lighten your load. And with our documented processes, we can set up a
system specific to you and your organization to ensure you know how to efficiently and accurately resolve the
calls coming in, documenting when they come in, who took the call, the content of the call, and, of course, how
it was resolved.
Perhaps a caller is angry because he missed his pickup and wants to know what to do next. We can help. Our
real-time transit data lets us see where transports are located and how long it will take to get to the rider.
What if someone lost her payment pass and doesn’t know what to do? We do. We will take her order for a new
one and then schedule an alternative mode of transportation for her to get home or to work.
Plus, we do our own monthly audits to make sure our service to you is top-notch and we are up-to-date on all
federal, state and local public transportation rules and regulations. It’s a must.
- Expertise in government support services — 11+ years supporting citizen and business customers of state, county and local government agencies
- A dedicated call center management system customized for your government agency or organization
- 24/7/365 support model — taking calls during the day, at night and on weekends
- Call management reliability and consistency with a knowledge base (KB) specific to you and your team
- Best practices for different call types documented within a shareable database
- Positive customer service experiences for the end user each and every time
Netfor offers a professional customer service desk built on best practices with a dedicated call management
system offering 24/7/365 support.
Calls are answered in less than 20 seconds, and all issues are resolved based on your direction.
Oh, and our client satisfaction rate is nearly 100%.