Drowning in a sea of IT tickets?
We can help your help desk.
Maybe a team member is trying to download a file and it’s taking forever. Now what?
What if an employee’s keyboard, mouse or printer isn’t working? Who can you call?
“Tired of managing your company’s technical help desk? Does it need some real help?”
Netfor is the answer.
Netfor offers outsourced, Tier one help desk support utilizing ITSM and ITIL-based frameworks. That means all
technical requests from your customers are routed to one place. And there’s always a live person available and
addressing each and every ticket.
We can customize any type of IT support service you need — and we give you that service around the clock.
It’s our forte. Extraordinary tech support. How you want it. When you need it.
With U.S.-based agents in the heart of the Midwest, we combine the latest technology with the art of great
customer service to keep our clients productive … and happy.
Is the Internet connection at the office down for the umpteenth time?
- A dedicated help desk system customized for your company or organization
- 24/7/365 support model — providing help desk support day, night and on weekends
- Call management reliability and consistency with a knowledge base (KB) specific to you and your team
- Best practices for different call types documented within a shareable database
- Positive customer service experiences for the end user each and every time
“Swamped with work and up to your eyeballs in IT tickets with no hope for relief?”
Netfor offers a technical help desk built on best practices with a dedicated call management system offering
Calls are answered in less than 20 seconds, and almost all customer issues are resolved on the first
We deliver world-class help desk service with top-notch technology.