Our Services - Customer Service

Overview

Netfor’s offering is ideal for helping your service team create a 24/7 support model fast.

We shine when the heat is on and the timeline is tight – just like you. We have been recognized as a support leader, drink the ITIL kool-aid and foster a client satisfaction rate of 98.9%. Let’s talk about where our support ends and yours begins and how, together, we can create meaningful customer experiences.

Let us do all of the heavy lifting while you focus on your core line of business. Learn more about our offerings and how we’ll exceed the industry’s and your standards to deliver world-class support with top notch technology.

  • Customer Service Desk
  • U.S.-based agents in the heart of the Midwest
  • 24 x 7 availability, 365 days a year. Use us during business hours and beyond
  • Dedicated call management system for you and your team(s)
  • A live person is always addressing your needs
  • A sophisticated platform can be included in our service
  • ITSM and ITIL based frameworks

What is a Customer Service Experience?

At Netfor, we understand the importance of each call. We value creating customer experiences, and welcome helping our clients resolve new and old challenges. Whether this means connecting your customers to the right contacts, or setting up accounts, we have developed tried and true methods to deliver our customer experience in the best way possible. But what really defines these experiences? To us, the definition is creating a happy caller, and making sure they reached their resolution in the best and most efficient way possible.

Learn more about our customer service vision with this blog post and be sure to review the below slideshow – 40 Ways We Love our Clients.

Our service desk team embraces Netfor values every day:

  • We value the conversation
  • We bring our passion to work
  • We value knowledge and consistency
  • We embrace challenges
  • We value being exceptional

5 Reasons Why You Need Our CS Desk

1. Your internal staff is bogged down with repeated issues. We thrive here, if you’re resolving the same issue more than once, Netfor can step in and handle these for you. Why keep your internal expertise tied down, when we have tried and true methods to efficiently handle these challenges for you.

2. You’re looking to grow, fast. Nothing is more exciting than new growth! Congratulations! That is, until you need to staff for it. One of the easiest ways to meet this growth goal is by outsourcing some of your support.

3. It’s hard to predict call spikes. We understand how quickly calls can multiply, and understand how to work with you on proactively staffing and mitigating these scenarios. If you’re not familiar with this term, we are more than happy to talk with you about what it is and how we handle them at Netfor.

4. Seasonal volume has you overwhelmed. Netfor is an elastic environment where we can staff to your business needs. When holidays or special events roll around, we have the staff and capability to meet those demands.

5. You want a partner. Our clients are our partners and we bring our experience to the table when it comes to supporting your staff. Whether you need help revitalizing a process, or need consulting on the best way to roll out a new product, we’re here to help.

It's time to improve your customer's experience.

Let's Start a Project Together

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