At home or on the go, and the Internet is down or slow?
Nearly two-thirds of companies today have remote workers who are logging in from outside the office walls.
With a greater potential for technical difficulties, those workers may require outsourced tech support.
What if your remote worker doesn’t know how to set up their home cable modem? Or fix an internet outage?
Or log in to the company’s server?
“Is your internet infuriating and slow as molasses while out in the field making customer calls?”
Netfor knows what to do.
Working remotely from a home desktop computer or from a laptop inside your car increases employee
efficiency and meets the demand of many of today’s workers.
Internet and video conferencing have helped drive this trend, but that means there’s also more opportunity for
technology breakdowns and connection difficulties.
How can you ensure your team members are supported while working in a remote environment?
Netfor help desk support technicians can troubleshoot everything from your employees’ hardware and
password issues to why they can’t connect to the company’s virtual private network (VPN).
We support you — no matter your location.
Access to the Internet is so unreliable for our remote workers, and it really makes being productive difficult. What can we do?
- A dedicated help desk system customized for your company or organization
- 24/7/365 support model — providing help desk support day, night and on weekends
- Call management reliability and consistency with a knowledge base (KB) specific to you and your team
- Best practices for different call types documented within a shareable database
- Positive customer service experiences for the end user each and every time
Going crazy because your connection crashes every time you try to call in to your weekly virtual meeting?
Netfor offers a technical help desk built on best practices with a dedicated call management system offering
Calls are answered in less than 20 seconds, and almost all customer issues are resolved on the first
We deliver world-class help desk service with top-notch technology.