The Covid-19 pandemic’s arrival and its many economic consequences highlighted by unemployment quickly changed life and work for nearly everyone in the Hoosier State. The effect was widespread, but not all of them were readily visible. Take the case of a Read more…
Our service is imperfect, and that’s okay Zero defects. Complete satisfaction. Get it right the first time. American businesses are obsessed with perfection and SLA. So new clients are often surprised when we tell them we’ll never deliver perfection. It Read more…
It’s common for companies to assume they know more about their products and services than anyone else, so it comes as no surprise they also assume they can do the best job of providing support to customers using internal help Read more…
Disappointed with a company’s response to an issue with their product or service, you click on their feedback link, which takes you to a 15-minute survey you just don’t have time to complete. They lose an opportunity to gain valuable Read more…
