“The call center is not our core competency, and it’s not something we felt we could develop ourselves. We really appreciate the knowledge base architecture Netfor has and the efficiency of their support process. Netfor does an excellent job at keeping the knowledge base and the processes current with an active, and inclusive, refresh process. Netfor performs very well at resolving our caller’s issues, which are received 24 hours a day.”
Dennis Cuffel – Senior Director of Information Technology, Goodwill of Central and Southern Indiana
Annoyed by all those non-critical phone calls you’re getting on the weekend and during your off hours?
Worried you’re not going to know about the urgent company matters that need to be taken care of right away?
Impatient about finding someone to handle the calls for you?
Concerned you won’t find someone you can trust to determine which calls get transferred to key personnel and
which calls can just leave a message?
We are your professional answering machine.
Netfor is that trusted assistant taking all your calls for you, letting you know if it’s important or not, telling you
who called and when, and giving you the message now or later, depending on the pre-arranged parameters
set by you.
Maybe you’re worried about being bothered by unimportant sales calls in the middle of your daughter’s recital.
Maybe you want to be notified when that all-important client call comes through … even if it’s at midnight. You
We’ll set up “what if this” and “what if that” guidelines with you beforehand — what to do after hours, who
should be alerted and who shouldn’t and when, when to take a message and when to forward it, what types of
calls should be transferred immediately and which calls can wait until the next day or after a weekend.
There’s never a time Netfor agents are not on the job, so you can count on us to get and relay every message
— when you’re at work or with your family and even when your head hits the pillow.
- Expertise in government support services — 11+ years supporting citizen and business customers of state, county and local government agencies
- A dedicated call center management system customized for your government agency or organization
- 24/7/365 support model — taking calls during the day, at night and on weekends
- Call management reliability and consistency with a knowledge base (KB) specific to you and your team
- Best practices for different call types documented within a shareable database
- Positive customer service experiences for the end user each and every time
Netfor offers a professional customer service desk built on best practices with a dedicated call management
system offering 24/7/365 support.
Calls are answered in less than 20 seconds, and all issues are resolved based on your direction.
Oh, and our client satisfaction rate is nearly 100%.