Netfor Service Desk
The Netfor Service Desk model empowers companies and organizations with the team and the technology to deliver breakthrough results. We are not a “help desk” or a “call center.” Instead, our Netfor Service Desk model is tailored to support your overall corporate strategy to enable customers.
Our professional Netfor Service Desk team members resolve your customers’ problems fast, combining the art of the customer experience with the science of service management. A focus on continual improvement and first-call resolution are at the heart of the Netfor Service Desk. We empower our clients’ customers with multiple ways to reach our single point of contact, including email message, online form, phone call, instant message and text message.
Whether your customers need answers about your business or resolution to a technical problem, the outsourced Netfor Service Desk model can fulfill their needs. We work with people in the healthcare industry (including patients, doctors, lab technicians and other staff members), retail industry, franchise businesses, small businesses, property management industry and more. The Netfor best practices framework for delivering managed services means that we are continually improving our service as well as the service provided to our clients through a strategic approach. No “help desk” or “call center” does that.
Netfor Service Desk Consulting
Netfor Service Desk solutions are grounded in strategy. A partnership with Netfor often starts with Service Desk Consulting and our meticulous, data-driven assessment process, evaluating 15 key performance indicators in four different areas of a client’s call center management system. Netfor has the consulting expertise to analyze the abilities and performance of “help desks” and “call centers” and advise clients on next steps to satisfy deficiencies and identify “quick win” efforts to get the ball rolling toward improvement. We continue that consulting role throughout our relationship to revolutionize how our clients’ customers view the “help desk” and “call center.”
Netfor Field Services
As a company, Netfor has matured and continues to grow with a focus on revolutionizing the customer experience and the “call center/help desk” industry. Our newest offering, Netfor Field Services, is a natural though unprecedented extension of that focus. Netfor’s greatest value is its people and how they carry out a proven process, one that is the gold standard in service management for any type of service desk. Clients can now experience that same level of standardization in their own locations, executed by Netfor’s own national network of representatives.