Why Use Netfor?
Netfor understands your needs and offers a variety of support services to solve them. What separates Netfor from other support companies is our emphasis on staying on the cutting-edge in what is a rapidly evolving industry. We develop and utilize on line tools allowing us to solve 92 percent of IT problems remotely, which is why we are able to offer a superior service at an affordable price. Our nationwide network of field service technicians have the ability to provide on site services throughout the United States. Each client is assigned a service advisor who acts as a single point of contact and works with the client to ensure their needs are being met. All of this translates into reduced downtime and improved efficiency for your business.
Read more about Netfor...Service Desk
24/7 Desktop and Proprietary Application Support, Remote Assistance, Spyware and Virus Removal, Remote Training
Netfor's around the clock service desk staff can meet the demands of today's businesses. With our sizable support staff and their technical expertise your calls will be answered and resolved quickly. By utilizing the most up to date remote assistance technology and incident management techniques the Netfor service desk can diagnose and repair your problem from our off site facility 92 percent of the time. Our service desk is aware of the latest virus and spyware threats and is trained to resolve them as well as advise on best practices for preventing future infections. The Netfor service desk works as a liaison between non-technical clients and their technology by handling vendor customer service calls. In addition we offer remote assisted training utilizing Netfor's screen sharing technology allowing our technicians to train individuals or groups on software packages without leaving your location.
Netfor was the perfect solution for AIMCO and their 1600 locations. Read How...Service Portal
Issue Tracking, Knowledge Base, Integration with Existing Support Staff, Service Intelligence, Asset Management
At Netfor we have developed a full-featured service portal, which can be accessed through the Internet. Whether you're looking to integrate your existing support staff with ours or simply need a knowledge base our service portal is an excellent solution. Frequently occurring problems are entered into our knowledge base enabling clients to get answers quickly any time of day or night. Every support request is submitted throught the portal and handled either by our technicians or the client's support staff. Support requests are then tracked throughout their life cycle until they are resolved. Our incident management capabilities include being able to escalate support requests where appropriate by assigning them to other technicians. After each support request is resolved a survey is emailed to the client. Those results along with other data are compiled into on line reports accessible to clients. These reporting tools are used to identify key areas for improvement translating into increased return on investment. By managing assets remotely we can keep a complete inventory and track incidents on a system by system basis.
Netfor integrated Community Hospitals' support staff using the service portal. Read How...On Site Support
Nationwide Network of Field Service Technicians, System Deployment, Off Site Warehousing and Configuration
Netfor is a leader in on site support using the latest release management techniques. With a nationwide network of field service technicians Netfor is able to meet the demands of today's fast growing companies. Netfor's technicians are trained to diagnose malfunctions, perform installations and upgrades, deploy networks, and migrate data from existing systems. By performing the majority of the work remotely we are able to cut time spent on site in half. We are an authorized reseller of products by popular vendors such as Microsoft, Hewlett Packard, IBM, and Dell. We also work with clients to setup a customized e-commerce store front serving as a single entry point to place orders for client approved hardware. Providing our clients with inventory storage at our 7000 square foot facility enables us to setup and deploy systems with maximum efficiency.
Netfor was able to help Mail Boxes Etc. and The UPS Store cut costs with on site support. Read How...