Why Clients Choose Netfor
Since our founding in 1995 Netfor has served the computer support needs of businesses ranging from small businesses to Fortune 500 companies. Our clients choose us because we offer a full spectrum of award winning services. By utilizing best practice driven technology and techniques that are revolutionizing the support industry we can offer superior service at below industry average prices.
Learn how we can solve your needs...Service Desk
AIMCO, Inc.
AIMCO, Inc. is a property management firm with over 1600 locations and 7500 employees. They needed a support company that could keep up with their growth and provide services nationwide. In 2002 Netfor was brought on to fill AIMCO's support needs. Through extensive use of remote assistance technologies Netfor has been able to resolve most of AIMCO's IT issues from our support facility. Some support requests have required contacting system vendors. In these situations we handle the customer service call to major vendors such as Dell, Hewlett Packard, Microsoft, and IBM serving as an intermediary. This has led to a reduction in their downtime and an increase in their overall efficiency.
Find out what our service desk can do for you...Service Portal
Community Health Network
In 2003 Community Health Network, which operates a group of hospitals in the Indianapolis area was looking to supplement their existing support staff. They turned to Netfor and our service portal due to its ease of use and ability to be integrated. Now whenever a problem occurs, all support requests are fielded at our facility first and handled by our trained medical technology experts. If the problem can not be resolved at our level it is then escalated to an on site technician at Community Health Network. By supplementing their support staff Community Health Network was able to reduce the load on their support staff without having to hire additional personnel. The portal's knowledge base has proved to be an invaluable tool for their support staff. This central repository contains solutions for resolved issues entered by our technicians and their support staff. Solutions to common problems therefore are resolved quickly. In addition we provide up to date on line reports on the quality and efficiency of our services.
Find out how our service portal can help you...Service Improvement Consulting
Mail Boxes Etc. and The UPS Store
Mail Boxes Etc. originally approached us back in 1999 about improving the cost and quality of their onsite technical support of their nationwide network of more than 3400 stores. Our improvements transitioned their typical deployment service to a model in which a field service technician only installed the physical hardware; from there an off-site technician completed the deployment by configuring and testing the system(s) remotely. This heavily decreased the intrusion to the operations of the location and reduced resulting incidents of the change. Overall this effort yielded a reduction in not only the deployment costs but the costs of supporting the locations. Our relationship grew to provide all of the project managers, field technicians and remote technicians that open over 400 stores as well as configuring and deploying more than 1200 systems annually. In 2001 Mail Boxes Etc. was re-branded as The UPS Store and awarded Netfor with its prestigious Vendor of the Year award for 2000. We continue to provide the dependable deployment services that we created and are the exclusive on site vendor of The UPS Store now also providing system inventory and data migration services. We further grew our relationship in 2010 to provide the service desk service to the entire network. In 2010 they also became a subscriber to our Service Management Portal software. Mail Boxes Etc. is a subscriber of all services Netfor offers. We continue to drive service improvement initiatives directly aligned to vision and mission of their organization. Netfor's support services have saved Mail Boxes Etc. and The UPS Store more than $1,000,000 annually.
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