Why Use Netfor?
Netfor understands your needs and offers a variety of support services to solve them. What separates Netfor from other support companies is our emphasis on staying on the cutting-edge in what is a rapidly evolving industry. We develop and utilize on line tools allowing us to solve 92 percent of IT problems remotely, which is why we are able to offer a superior service at an affordable price. Our nationwide network of field service technicians have the ability to provide on site services throughout the United States. Each client is assigned a service advisor who acts as a single point of contact and works with the client to ensure their needs are being met. All of this translates into reduced downtime and improved efficiency for your business.
Read more about Netfor...Service Improvement Consulting
Strtegic Consultancy, Management Consultancy, ITIL Best Practice Consultancy, Service Desk Certification Consultancy
Improve the quality of your IT Service. Improve productivity. Reduce costs and improve customer satisfaction. Achieve operational excellence. These are the core principals of Netfor in all of our services and products. Netfor Training and Consultancy provides you with a comprehensive range of consultancy services for IT Service Management (ITSM) to choose from. Utilize our consultants' knowledge, skills and understanding of ITSM to help your organization achieve its goals and objectives. Netfor can assist you in the design and implementation of your service awareness campaigns, service improvement programs, implementation of various aspects of ITSM Best Practice (e.g. ITIL) and also provide you with advice on the Service Management Portal software toolset that supports these practices.
Netfor was able to help Mail Boxes Etc. and The UPS Store cut costs with on site support. Read How...Service Desk
24/7/365 Desktop and Proprietary Application Support, Remote Assistance, Spyware and Virus Removal, Remote Training
Netfor's around the clock service desk staff can meet the demands of today's businesses. With our sizable support staff and their technical expertise your calls will be answered and resolved quickly. By utilizing the most up to date remote assistance technology and incident management techniques the Netfor service desk can diagnose and repair your problem from our off site facility 92 percent of the time. Our service desk is aware of the latest virus and spyware threats and is trained to resolve them as well as advise on best practices for preventing future infections. The Netfor service desk works as a liaison between non-technical clients and their technology by handling vendor customer service calls. In addition we offer remote assisted training utilizing Netfor's screen sharing technology allowing our technicians to train individuals or groups on software packages without leaving your location.
Netfor was the perfect solution for AIMCO and their 1600 locations. Read How...Service Management Portal (SMP)
Issue Tracking, Knowledge Base, Integration with Existing Support Staff, Service Intelligence, Asset Management
At Netfor we have developed a full-featured incident, problem and change management application service. Our hosted and managed solution has been implemented by organizations across many diverse sectors and is used for internal and external support by providers of managed services. Valuable staff resources and time do not have to be spent tailoring or building a solution; it's all there, ready to be switched on. We manage it for you 24/7/365. From day one, your team is productive, focusing on improving the service delivered to the business and its customers. It provides you with everything you need for a totally integrated Service Management solution that can be used by your whole organization. It is fast, flexible, easy to use and deploy and puts you in total control of all your IT and related business activities by providing you with extensive, accurate and up-to-the-minute management information for making informed decisions. It makes your staff more productive and your processes easier to manage, ultimately saving you time and money. It is fully scalable and will grow and keep up-to-date with the ever changing needs of your business. It provides you with instant access to knowledge. It keeps your customers informed and satisfied. It demonstrates what a great 'value for money' service your IT service and support staff delivers. The Netfor Service Management Portal provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL and ISO/IEC 20000 solution out-of-the-box.
Netfor integrated Community Hospitals' support staff using the Service Management Portal. Read How...