Take Your Career Further
Netfor is a leader in the IT support industry. Because we specialize in a broad range of services Netfor provides many exciting career paths. We have expertise in phone support, systems deployment, and software development. Our employees receive 50% company paid for medical, dental, and life insurance benefits, subject to eligibility. We offer a 401k retirement plan. Other benefits include an old fashioned popcorn machine, outdoor basketball court, and indoor putting green. At Netfor we feel it is important to create a fun and motivating work environment. Employment inquiries are confidential.
Read more about Netfor...Support Agent
Description: This position is supporting client contracts, with the main duty focusing on resolving or escalating end-users day-to-day technical issues.
Responsibilites
Under general supervision of Service Desk Manager, provide technical software, hardware, Internet Connectivity and network problem resolution to all end-users by performing question/problem diagnosis, research knowledge-base articles and guiding users through step-by-step solutions in a help desk environment. Clearly communicate technical solutions in a user-friendly professional manner and clearly document problem and resolution in Support Services Database Software.
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Service Management Specialist Problem Management
Description:
This position is supporting client contracts. The position is responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for supported client contracts. The Service Management Specialist [Problem Manager] position is responsible for participating in the Problem Management process across the enterprise and reports to the Problem Management Process Owner. They will participate in the development, maintenance, and continuous improvement of Problem Management processes, procedures, and policies.
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Service Desk Administrator
Description:
This position is supporting client contracts. Responsible for a workforce management within a subsection of the service desk. Role will contain responsibilities within management, supervision, organzation, customer satisfaction and staff support capabilities of the Service Desk.
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